Terms of Service

Lean Salon is a sole proprietorship (eenmanszaak) established at Pijnsweg 29, 6419 CH Heerlen, the Netherlands, and registered with the Dutch Chamber of Commerce under number 42089738.

The agreement consists of these Terms of Service, the selected plan and any additional written order or agreement. The Data Processing Agreement applies where Lean Salon processes personal data on your behalf. In case of conflict, a separately signed agreement prevails, followed by the Data Processing Agreement for data-processing matters, the applicable order, and these Terms of Service.

The service is intended for business customers. The person accepting the agreement confirms that they are at least 18 years old and authorised to bind the salon or other business customer.

Lean Salon provides salon management software, which may include online booking, an AI WhatsApp assistant, payments and gift vouchers, inventory and invoice handling, automated websites, reminders, reports and business insights. Available features, usage limits and support vary by subscription plan.

Lean Salon may improve, replace or discontinue features where reasonably necessary for security, legal compliance, supplier changes or product development. We will give reasonable advance notice if a change materially reduces the core functionality of a paid plan, unless urgent action is required.

Some functions depend on third-party services, including Meta, Mollie and AI model suppliers. Their availability and applicable platform rules may affect the service. You must comply with third-party rules that are reasonably communicated to you and apply to your use.

You must provide accurate and current information. You are responsible for your authorised users, their permissions and all activity performed through your account.

You must keep credentials and authentication methods secure, use appropriate access rights and promptly notify Lean Salon of suspected unauthorised access or a security incident. Accounts and credentials may not be shared with persons who are not authorised to use the service.

Lean Salon offers Starter, Growth and Pro plans, normally billed monthly through Mollie. Current prices, included features, fair-use limits and any additional usage charges are shown before purchase and on the pricing page. Prices are exclusive of VAT unless explicitly stated otherwise.

During onboarding, you select a plan and confirm that the plan will become chargeable when the displayed trial period ends. The exact trial duration is shown before you accept the agreement. We will send a reminder before the trial ends.

Adding a payment method authorises Mollie to charge it automatically for the recurring subscription until cancellation. You are responsible for keeping the payment method valid and the billing information accurate.

If the trial ends without a payment method, the account is immediately limited. If a payment method was added but the first payment is still being processed, Lean Salon allows up to 48 hours for processing. If a recurring payment fails, Lean Salon allows up to 7 days to resolve the payment before limiting the account.

When an account is limited, stored data remains visible but changes, new bookings and other mutations may be blocked. Lean Salon may restore access after all overdue amounts have been paid. Statutory interest and reasonable collection costs may be charged where permitted by law.

Where Lean Salon offers migration from another provider, the migration covers only the data categories and formats agreed in advance. You are responsible for the lawfulness, accuracy, completeness and timely delivery of the source data.

You must review the migrated data before relying on it. Lean Salon will use reasonable care in the migration but is not responsible for omissions, corruption or incompatibility already present in the source export or caused by an unsupported format.

You may use Lean Salon only for lawful salon and related business operations and in accordance with the documentation, plan limits and this agreement.

You must not use the service to send unlawful, deceptive, discriminatory or unsolicited communications; infringe intellectual-property or privacy rights; upload malware; probe or circumvent security; obtain access to another tenant; overload the service; resell access without permission; or violate the applicable rules of Meta, Mollie or another integrated supplier.

Lean Salon may apply reasonable technical limits and may block content, actions or integrations that create a security, legal, operational or reputational risk.

Lean Salon contains artificial-intelligence functionality supplied under the Lean Salon name and may use models from third-party suppliers. AI output is probabilistic and may be incomplete, inaccurate or unsuitable. You remain responsible for decisions, communications and actions made using that output.

You must review AI output before using it where an error could materially affect a client, appointment, payment, invoice, employee, legal position or business decision. You must not represent AI output as guaranteed fact or professional advice.

You must not use Lean Salon AI for medical diagnosis or treatment advice, legal or tax decisions, credit or insurance decisions, recruitment or termination decisions, employee scoring, biometric identification, emotion recognition, discriminatory profiling, deception, manipulation or another unlawful or high-impact purpose.

Do not enter passwords, access tokens, payment-card details or personal data that is not necessary for the documented feature. Special-category personal data, including health information, may be processed only where the feature expressly supports it, you have a valid legal basis and the processing is covered by the Data Processing Agreement.

You must not attempt to bypass prompts, safeguards, access controls, rate limits or human-approval steps; instruct an AI agent to access another salon; use AI output as an executable database, payment or deletion instruction without the required validation; or use the service to generate fake reviews, impersonate people or mislead clients.

When clients interact directly with an AI assistant, you must not remove or obscure Lean Salon’s AI disclosure and human-escalation option. You remain responsible for configuring the assistant, keeping salon information accurate and ensuring that staff can take over when needed.

You must promptly report suspected harmful AI behaviour, unauthorised actions, personal-data exposure, discriminatory or manipulative output, missing AI disclosure, successful prompt injection or repeated failure of a safety control. Ordinary wording preferences and harmless inaccuracies may be submitted as product feedback.

Lean Salon may log and review relevant AI interactions in accordance with the Privacy Policy and Data Processing Agreement, suspend an AI feature, require human review or block an action where reasonably necessary to investigate or mitigate risk. Lean Salon may change model suppliers or configurations while maintaining the contractual data-protection obligations.

For personal data concerning your clients, employees and other persons that Lean Salon processes on your instructions, you generally act as controller and Lean Salon acts as processor. You are responsible for a lawful basis, transparent information, data accuracy, instructions and handling data-subject requests.

The Data Processing Agreement at /dpa forms part of the agreement and sets out the processing instructions, confidentiality, security, sub-processors, assistance, deletion or return of data and personal-data-breach notification. By accepting these Terms of Service, you also enter into that Data Processing Agreement.

Lean Salon processes account, billing, security and service-usage data for its own purposes as described in the Privacy Policy at /privacy. The Privacy Policy is information about processing and is not a request for consent.

You retain your rights in the data and content you enter. You grant Lean Salon the limited right to host, copy, transmit and otherwise process that data only as necessary to provide, secure, support and improve the service in accordance with the agreement and applicable data-protection law.

Each party must protect the other party’s confidential information and may use it only for the agreement. This does not apply to information that is public without breach, lawfully received from another source, independently developed or required to be disclosed by law.

Lean Salon implements appropriate technical and organisational security measures. No online service is completely risk-free. You are responsible for secure devices, appropriate user permissions, lawful input data and maintaining exports or other records where your business-continuity needs require them.

Lean Salon, its software, documentation, design and trademarks remain the property of Lean Salon or its licensors. The agreement grants you a limited, non-exclusive, non-transferable right to use the service during the subscription.

You may not copy, reverse engineer, modify, sublicense or create a competing service from Lean Salon except where mandatory law expressly permits this. If you provide suggestions or feedback, Lean Salon may use them without restriction or payment, without identifying you publicly.

AI-generated output may not be unique and Lean Salon does not guarantee that it is protected by intellectual-property rights or does not resemble content generated for others. You must review output before publishing or commercially exploiting it.

Lean Salon aims to provide a reliable service but does not guarantee uninterrupted or error-free availability. Maintenance, internet failures and outages or policy changes at third-party suppliers may affect availability.

Beta, preview or experimental features may be changed or withdrawn and may have additional limitations. Lean Salon will identify such features where reasonably possible. They should not be relied upon for critical business processes without an appropriate fallback.

You may cancel through the dashboard. Unless a different cancellation moment is shown when purchasing, cancellation takes effect immediately: future recurring charges stop and the account can no longer make changes from that moment. Amounts already paid are not refunded except where required by law. Your data remains subject to the export, retention and deletion rules below.

Lean Salon may immediately suspend access or an individual feature where reasonably necessary because of non-payment, a material breach, a security threat, unlawful use, harm to another tenant or an urgent supplier or regulatory requirement. Where possible, Lean Salon will first provide notice and an opportunity to remedy the issue.

After termination, access ends and data is exported, retained or deleted in accordance with the Data Processing Agreement, Privacy Policy and applicable statutory retention obligations. You should request or create an export before access ends. Lean Salon may terminate the agreement with reasonable notice if the service or relevant plan is discontinued.

[DRAFT — legal review required.] Lean Salon will perform the service with reasonable care. Except for express commitments in the agreement, the service and AI output are provided without guarantees regarding a particular business result, revenue increase, uninterrupted availability or error-free output.

[DRAFT — legal review required.] To the maximum extent permitted by law, Lean Salon is liable only for direct loss attributable to a breach by Lean Salon. Lean Salon’s aggregate liability per event and per contract year is limited to the fees paid or payable for the service during the 12 months preceding the event giving rise to liability.

[DRAFT — legal review required.] Lean Salon is not liable for indirect or consequential loss, loss of profit, missed appointments, loss of goodwill or loss caused by incorrect customer data, user configuration, failure to review AI output, unauthorised account use or a third-party service outside Lean Salon’s reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded, including liability resulting from intent or deliberate recklessness by Lean Salon’s management.

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including widespread internet or cloud outages, government measures, strikes, disasters, cyberattacks that could not reasonably be prevented, or failure of essential third-party platforms. Payment obligations already due are not excused.

Lean Salon may update these terms for legal, security, supplier or product reasons. The publication date and version are shown above. Material changes will be announced through email or the service before they take effect where reasonably possible.

If a material change adversely affects you, you may cancel before it takes effect. Continued use after the effective date constitutes acceptance where permitted by law. A new explicit acceptance will be requested if the nature of the change requires it. Previous versions remain available on request.

[DRAFT — legal review required.] Dutch law applies. The parties will first try in good faith to resolve a dispute through consultation. If this fails, disputes will be submitted to the competent court in the district of Limburg, unless mandatory law requires another court.

You may not transfer the agreement without Lean Salon’s prior written consent. Lean Salon may transfer it as part of a reorganisation, financing or transfer of the business, provided this does not materially reduce your rights.

If a provision is invalid or unenforceable, the remaining provisions remain effective and the invalid provision will be replaced by a valid provision that most closely reflects its purpose. Failure to enforce a provision is not a waiver of that provision.

Questions, complaints, security issues and AI incidents can be reported to info@leansalon.com. Include no more personal data than necessary in an initial report.